INTRODUCTION
Claimvu ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website claimvu.com and our royalty collection services. By using our website, you agree to the practices described in this policy.
WHO WE ARE
Claimvu is an international royalty collection platform dedicated to helping content creators and influenceurs collect their author royalties from platforms such as YouTube, Instagram and Facebook, through collecting societies worldwide.
WHAT DATA WE COLLECT
Contact information: When you submit our contact form, we collect your name, email address and any message you send us. We use this to respond to your enquiry.
Creator account data: When you become a Claimvu client, we collect additional information required by collecting societies, including your full legal name, address, date of birth, bank details and content catalogue information. This data is strictly necessary to register you with collecting societies and collect your royalties.
Usage data: We may collect anonymised data about how visitors use our website to improve our services.
HOW WE USE YOUR DATA
We use your personal data exclusively to: respond to your contact requests, assess your eligibility for royalty collection, register you with relevant collecting societies (SACD, SCAM and their international equivalents), declare your eligible content on your behalf, collect and transfer your royalties to your account, communicate with you about your royalty earnings and account status.
We never sell, rent or share your personal data with third parties for commercial purposes.
DATA RETENTION
We retain your personal data for as long as you are a Claimvu client and for up to 5 years thereafter, in compliance with accounting and legal obligations. You may request deletion of your data at any time, subject to legal retention requirements.
DATA SHARING
To provide our services, we share necessary data with: collecting societies (SACD, SCAM, GEMA, SIAE and others) for registration and declaration purposes, and payment processors for royalty transfers. All third parties are contractually bound to protect your data.
YOUR RIGHTS UNDER GDPR
You have the right to: access your personal data, correct inaccurate data, request deletion of your data, object to processing, request data portability, withdraw consent at any time. To exercise any of these rights, contact us at contact@claimvu.com. You also have the right to lodge a complaint with your national data protection authority.
LEGAL BASIS FOR PROCESSING
We process your data on the following legal bases under GDPR: Contractual necessity — to fulfil our obligations as your royalty collection mandatary. Legitimate interest — to communicate with you about your account. Legal obligation — where required by collecting societies or applicable law. Consent — where you have explicitly agreed to specific processing.
COOKIES
Our website uses strictly essential cookies only, necessary for the website to function properly. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect website functionality.
SECURITY
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.
CONTACT
For any privacy-related questions, contact us at: data@claimvu.com